The Washington University Libraries are seeking individuals with a deep commitment to library leadership, innovation, and customer service to lead its two primary Access units (Circulation and ILL/Reserves). Individuals will have an opportunity to develop and improve services in these newly redefined positions.
Responsibilities: The Circulation Librarian is responsible for providing excellent customer service at the combined circulation and reference service point (Help Desk). The librarian will work closely with the Reference Desk Manager to ensure training is up-to-date and referrals are handled correctly. In addition, the librarian oversees stacks management and retrieval. The position requires mature judgment and supervisory skills, as well as a solid knowledge of unit policies and procedures and the Libraries’ integrated library system. The Circulation Librarian will play a central role in making the Help Desk be more responsive to users’ needs and expectations through the assessment of existing services and implementation of new services. The librarian will also work with the Head of Access and the Technical Specialist in finding ways to use technology to improve customer service and streamline operations at the Help Desk.
Qualifications: MLS degree from an ALA accredited school or equivalent required; demonstrated commitment to excellent customer service; experience with integrated library systems; familiarity with Innovative Interfaces Millennium system desirable; supervisory skills and the ability to coach and lead a team; ability to work effectively in a collegial manner in a changing environment; strong communication skills, oral and written; ability to analyze problems and determine solutions; ability to multi-task; and demonstrated leadership skills.
Available: February 1, 2010
INTERLIBRARY LOAN AND RESERVES LIBRARIAN
Responsibilities: The Interlibrary Loan and Reserves Librarian oversees the interlibrary lending and borrowing, local and consortial requesting, and course reserves operations. The librarian develops policies, procedures and workflows for the interlibrary loan and reserves operations including copyright compliance. The librarian is responsible for training and supervising staff and student assistants and monitoring operations to ensure greater efficiencies and workload distribution. The Interlibrary Loan and Reserves Librarian will play a central role in finding new ways to be responsive to users’ needs and expectations through the assessment of existing operations and implementation of new services. In particular, the librarian will work closely with the Acquisition staff and subject librarians to find the most effective way to obtain materials for users. The librarian will also work with Head of Access and the Technical Specialist to explore new possibilities for using technology to improve and streamline operations. The supervisor is knowledgeable of a variety of software applications, including but not limited to Millennium, ArticleReach, MOBIUS INN-Reach, ILLiad, and the course management system (Ares).
Qualifications: MLS degree from an ALA accredited school or equivalent required; experience with integrated library systems; familiarity with Innovative Interfaces Millennium system desirable; experience with ILLiad or comparable interlibrary loan management systems; knowledge of ILL and reserves copyright issues; experience with course management systems; ability to work effectively in a collegial manner in a changing environment; supervisory skills and the ability to coach and lead a team; ability to analyze problems and determine solutions; ability to multi-task; demonstrated leadership skills.
Available: May 3, 2010
GENERAL INFORMATION: Washington University, located at the western edge of the city of St. Louis, is a medium-sized, independent, research university founded in 1853, and is internationally known for excellence. Washington University Libraries, a member of the Association of Research Libraries, include the Olin Library and twelve school and departmental libraries, with over 3.7 million volumes and equally rich electronic resources. The University is a founding member of MOBIUS, the Missouri consortium of libraries that provides online direct patron borrowing through an INN-Reach union catalog. For more information, visit www.wustl.edu or www.library.wustl.edu.
TO APPLY: Visit www.wustlcareers.com. Attach a letter of application, resume, and the names of three references (including e-mail & phone number). Review of applications will begin immediately and continue until the position is filled. Employment eligibility verification required upon hire. Washington University is an equal opportunity/affirmative action employer.