Library Support Technician

Maine InfoNet and The University of Maine System Libraries invite applications from service-oriented individuals for the position of Library Support Technician / Librarian I.  The Library Support Technician provides technical and customer support for online library services made available through Maine InfoNet, the University of Maine System, and the Maine State Library.  This position provides first level support for various online library services managed through Maine InfoNet, such as the URSUS catalog and University, system and statewide research tools, and the Maine InfoNet Download Library.  This position works closely with the staff of Maine InfoNet on various ongoing and short-term projects including website management, creation and contribution.

Required:  Bachelor’s degree or equivalent combination of education and experience; demonstrated experience with customer service; excellent interpersonal, written and oral communication skills; creative problem solving and systematic organizational skills; and computer experience including basic web applications, and web-authoring tools.

Preferred: Master’s degree; significant experience with information technology use in libraries strongly preferred; demonstrated ability and commitment to provide a high level of service to libraries; experience with configuration and management of websites; and experience providing direct systems support to library staff and patrons. 

The University of Maine System comprises seven universities. Each of our universities has a distinct mission and serves as the educational and cultural center of its community.  The University of Maine is the Land Grant University and Sea Grant College for the state of Maine, and is the flagship institution of the University of Maine System, offering bachelors, masters, and doctoral degrees.  Maine InfoNet is a collaborative of academic, public, school, and special libraries that provides leadership in resource sharing, promotes cost effective solutions for quality library information services, and supports the cultural, educational, and economic development of Maine.

More detailed information is available online at:  http://jobs.umaine.edu/blog/2010/12/23/library-support-technician/#more-2197

This is a 12-month, full-time position with an excellent benefits package including TIAA-CREF and dependent and employee tuition waiver.   Salary range of   $34,695 – $40,000 depending on qualification and experience. Appropriate background checks will be required. Review of applications will begin January 4, 2011. Send letter of application, resume, and the names, addresses, telephone numbers and e-mail addresses of three references to: Library Support Technician Search Committee, 5729 Fogler Library, University of Maine, Orono, ME 04469-5729 or email to Karen.Stewart@maine.edu

The University of Maine is an Equal Opportunity/Affirmative Action Employer

On January 1, 2011, UMaine will join a growing number, now nearly 400, of colleges and universities around the country that are tobacco-free.  Implementation follows more than three years of study and planning managed by a committee of faculty members, staff members and students.  A good deal of information about UMaine’s plan and the new policy is online at http://umaine.edu/tobaccofree/.

JOB DESCRIPTION 

TITLE:  Library Support Technician / Librarian I or Professional I              

DEPARTMENT: Maine InfoNet / Fogler Library 

REPORTS TO: Executive Director, Maine InfoNet 

PURPOSE:  The Library Support Technician/ Systems Librarian provides technical and customer support for online library services made available through Maine InfoNet, the University of Maine System, and the Maine State Library.  This position provides first level support for various online library services managed through Maine InfoNet, such as the URSUS catalog and University, system and statewide research tools, and the Maine InfoNet Download Library.  This position works closely with the staff of Maine InfoNet on various ongoing and short-term projects including website management creation and contribution. 

ESSENTIAL DUTIES/RESPONSIBILITIES:
CUSTOMER SUPPORT: Provides direct customer support to the faculty, staff, and students of the University of Maine System as well as staff and patrons of all Maine Libraries in the use of online library systems and services and statewide licensed resources 

Process

1.   Provides basic technical support via telephone and email to resolve problems encountered by users relating to online library resources and services.

2.   Responds to requests for support and changes to the various library systems, coming from within the university, from across the university system, and from users of the statewide services.     

3.   Develops and maintains excellent communication with libraries, network management and vendors.

4.   Coordinates operations with Maine InfoNet staff and staff of libraries across the state. 

Quantity: 1, 2  daily; 3, 4 as necessary and appropriate.

Quality: Systems support requests are responded to in an appropriate and timely manner. Satisfied customers able to use services successfully.

LIBRARY SYSTEMS MANAGEMENT : Responsible for ensuring reliability and functioning of various library systems

Process

1.   Performs regular and routine systems maintenance including software management and configuration within the catalog, the Download Library system and other library services.  

2.   Analyzes, manipulates and manages the loading and batch processing of library item and patron records within the ILS, the Download Library system, and other library services.

3.   Support and contribute to the Maine InfoNet and Library Support websites, including content creation, page updating, submission and account management for external contributor.

4.   Acts as backup support for various library systems functions including management of the help request system, the online catalog system, and the website.

5.   Works in conjunction with other Maine InfoNet staff on ongoing and short term library technology projects as they arise. 

Quantity: 1 daily;  2,3,4,5 as needed. 

Quality: Systems and resources are maintained at operational level with problems quickly and proactively addressed. 

Other appropriate duties as determined by the Executive Director of Maine InfoNet, including work on Library, University and statewide committees.

KNOWLEDGE AND SKILL QUALIFICATIONS:

Required:

·       Bachelor’s degree or equivalent combination of education and experience

·       Strong customer service focus

·       Excellent interpersonal, written and oral communication skills

·       Creative problem solving and systematic organizational skills

·       Computer experience

·       Experience with common web applications, browsers and web-authoring tools

Preferred:

·       Masters degree or significant previous experience with information technology use in libraries

·       Demonstrated ability and commitment to provide a high level of service to libraries

·       Experience with configuration and management of websites.

·       Experience providing direct systems support to library staff and patrons. 

SUPERVISORY RESPONSIBILITIES:  None

POSITION TYPE:  On-going base-budgeted.

WORK SCHEDULE: Regular work schedule might include occasional weekend and/or evening hours. The employee should establish regular office hours and in consultation with the supervisor, the employee will adjust the work schedule in order to meet the requirements of the position.

WORK ENVIRONMENT/DYNAMICS: 

Work is office-based in an environment similar to most academic library settings in that it will be affected by rapid changes in information technology. This employee will be expected to help monitor these changes, particular in the area of systems development. 

WORK YEAR: Full-time, fiscal year.

SCHEDULE FOR EVALUATION:  According to UMPSA guidelines.

JOB FAMILY / SALARY BAND: 1 / 3

Appropriate background checks will be required.